1. Introduction
KNB LIMITED ("we", "our", "us"), registered at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website knblimited.com or engage with our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
We may collect the following categories of personal information:
- Identity Data: First name, last name, company name, job title.
- Contact Data: Email address, telephone number, postal address.
- Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- Transaction Data: Details of products or services you have purchased from us and payment information (processed securely by third-party providers).
We collect this information when you fill in forms on our website, correspond with us by phone, email, or otherwise, or when you use our services.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services.
- Process and fulfil your service requests and orders.
- Communicate with you about your enquiries and projects.
- Send you marketing communications where you have opted in or where permitted by law.
- Improve our website, services, and user experience.
- Comply with legal obligations and enforce our agreements.
- Detect, prevent, and address fraud or security issues.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
- Legitimate Interests: Processing is necessary for our legitimate interests (such as improving our services and communicating with clients), provided these are not overridden by your interests or rights.
- Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., marketing emails).
- Legal Obligation: Processing is necessary to comply with a legal obligation.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service Providers: Third-party vendors who assist us in operating our website and providing services (e.g., hosting, payment processing, analytics), bound by confidentiality obligations.
- Professional Advisers: Lawyers, accountants, and other advisers in the course of legal or business advice.
- Regulators and Authorities: Where required by law or to protect our legal rights.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, client project data is retained for 7 years in accordance with Hong Kong legal requirements. Marketing data is retained until you withdraw consent or object to processing.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access controls, and regular security assessments. However, no internet transmission is completely secure and we cannot guarantee absolute security.
8. Your Rights
Under applicable data protection law, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Portability: Request transfer of your data to another party in a structured, machine-readable format.
- Objection: Object to processing based on our legitimate interests.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at contact@knblimited.com.
9. Cookies
Our website uses cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for full details on the types of cookies we use and how to manage your preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of those changes.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: